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The use of cookies and similar technologies has for some time been commonplace and cookies in particular are important in the provision of many online services. Using such technologies is not, therefore, prohibited by the Regulations but they do require that people are told about cookies and given the choice as to which of their online activities are monitored in this way.
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This website will:
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For instance, where we include content from Youtube on our own website or buttons which users can use to share content on social networks, a user accessing such content from our own website may have cookies added from these third parties.
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If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Mindscape Psychology Clinic’s relationship with you in relation to this website.
We recommend that you print a copy of these terms for future reference. If you do not agree to these terms of use, you must not use our site.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Please check this page from time to time to take notice of any changes we made, as they are binding on you.
When we refer to ‘Mindscape Psychology Clinic’, ‘we’, ‘our’ or ‘us’ in these terms and conditions of use:
At Mindscape Psychology Clinic, our practitioners are self-employed and are regulated by their respective regulatory bodies. The service provider shall at all times be the practitioner.
Mindscape Psychology Clinic provides the consulting rooms and administrative services only.
Mindscape Psychology Clinic will not accept liability for any loss or damage resulting from contact or work with the practitioner. The practitioners are all regulated by one or more of the following regulators:
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
Mindscape Psychology Clinic is under no obligation to offer a transfer or refund of any fees paid.
All requests for cancellation/refund or transfer must be put in an email to
Mindscape Psychology Clinic operates a pre-payment policy. Therefore, non-insured patients must make payment prior to the appointment. This can be done by phone (details provided in the first session) within 48 hours of booking an appointment slot. If we do not receive payment, your appointment will be offered to another patient. We accept all major debit and credit cards.
Failure to clear any outstanding balances with your clinician at the Mindscape Psychology Clinic will result in referral to a third-party debt collection agency, which may result in additional charges and interest on the balance owed.
It is the patient's responsibility to inform any third party of the payment terms and conditions for your treatment. Mindscape Psychology Clinic is not responsible for organising payments from third party members.
Where possible, we will try and re-arrange a session if you notify us well in advance.
Please note that cancellations must always be made at least 48 hours before the appointment otherwise your due fee will be charged in full.
Please be aware that most insurance companies will not cover cancellation charges. Regardless of whether your health insurance typically covers your treatment, these charges are your responsibility.
In the event that you arrive late for your appointment, please be aware that your session may be shortened to less than 50 minutes, and you will still be required to pay the full session fee under these circumstances.
Appointments can be amended or cancelled by emailing or telephoning your clinician directly.
Please note that while the Mindscape Psychology Clinic may send out confirmation emails and reminder texts for your convenience, the responsibility for appointment attendance remains with the patient.
For those patients who intend to claim treatment costs through their insurance company, a valid pre-authorisation code and membership number must be provided to the clinic upon confirming your first appointment. Without a valid pre-authorisation code, the Mindscape Psychology Clinic is unable to request payment from the insurance company and so the patient is liable to cover the cost in full at the time of the appointment.
For all patients receiving treatment under BUPA UK, AXA PPP, Aviva, and Vitality, we require the authorisation code and guarantee of payment from the insurer within 24 hours of booking the appointment.
Should the patient decide to continue with therapy beyond the end of insurance funding, the full fee will be charged. You may wish to contact your insurance company to establish the terms and extent of your cover. This is particularly important if you would not wish to attend therapy in the absence of cover, as in signing this agreement the responsibility to ensure payment is yours and not that of the insurance company.
If an insurance company fails to settle the outstanding fee within 45 days of the visit, it will be the responsibility of the patient to settle the outstanding fee in full as our contract of service is with the patient, not the insurer. Should an insurance company then agree to cover a consultation, the patient would then be reimbursed in full or provided with a receipt of payment.
If there is a shortfall on the charged amount that the insurance company does not cover, this amount is the responsibility of the patient.
It is the responsibility of the patient to be aware of the Terms and Conditions of their insurance policy and to ensure that the provider is willing to cover all sessions booked as rejected invoices will be redirected to the patient.
Neither we nor any third parties offer any warranty or guarantee regarding the accuracy, timeliness, performance, completeness, or suitability of the information and materials available on this website for any specific purpose.
We recognize that the information and materials on this site may contain errors or inaccuracies, and we expressly disclaim any liability for such issues to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, and we will not be held liable. It is your responsibility to ensure that any products, services, or information available on this site meet your specific needs. The content provided is not intended as professional advice or a diagnostic tool. You should seek expert advice before acting on any information found here.
We are not responsible for the content of any websites linked to from our site. Such links should not be interpreted as an endorsement of those sites, and we will not be liable for any loss or damage resulting from your use of them.
The initial assessment sessions (up to three) will explore what brings you to therapy, your therapeutic goals, when/how the issue first developed, and what might be maintaining your difficulties. This overview will help you and your therapist create a collaborative treatment plan tailored to your needs.
There is no obligation to commit to continuing therapy after the assessment, but if you wish to start an intervention, we will discuss the most appropriate therapeutic method for you, the frequency, and the approximate number of sessions needed to achieve your goals.
All sessions last 50 minutes.
Fees for assessment/therapy sessions arranged via Health Insurance Companies vary due to the additional admin involved. Please refer to our FAQ section or contact us to discuss.
Sessions must be paid at least 48 hours in advance.
We will try and re-arrange a session if you notify us well in advance. However, missed or rescheduled appointments without a 48-hour notice will result in the full fee being charged.
Late cancellations or missed appointment fees are not covered by health insurance providers. Regardless of whether your health insurance typically covers your treatment, these charges are your responsibility. In the event that you arrive late for your appointment, please be aware that your session may be shortened to less than 50 minutes, and you will still be required to pay the full session fee under these circumstance.
To Work With A Trusted And Established Psychological Service That Is Committed To Upholding The Highest Standards Of Clinical Practice, Contact Us Via The Appointments Booking Form On This Page Or At
Below are a selection of most frequently asked questions. Please contact us should you have further questions.
To book an appointment, please complete the New Enquiry Contact Form on the contact page.
For a brief informal discussion about your needs, please email any questions to info@ ?????.co.uk. We will only offer an assessment appointment if we feel we can help you with your difficulties and think your needs are within our area of competence and expertise.
The initial assessment sessions (up to three) will explore what brings you to therapy, your therapeutic goals, when / how the problem first developed, and what might be maintaining your difficulties. This overview will help you and your therapist develop a collaborative treatment plan tailored to your needs.
There is no obligation to engage in therapy after the assessment, but if you wish to start an intervention, we will discuss the most appropriate therapeutic method, as well as the frequency and the approximate number of sessions needed to achieve your goals.
All sessions last 50 minutes.
Fees are payable weekly via bank transfer.
You will need to check with your health insurance provider. Many companies may cover fees for a limited number of sessions. If you need additional sessions, you will have to discuss this with your insurer or decide if you wish to pay for additional sessions. Mindscape Psychology Clinic will not impose extra fees, such as ‘top-up’ or ‘administration’ charges, if your insurer has a limit on session fees. Keep in mind that your insurance policy may require an ‘excess’ payment on claims, which will be due to Mindscape Psychology Clinic.
It is important to ensure that your treatment is covered by your insurer; if you are not covered, you will be responsible for fees incurred. Also, if your insurance coverage reaches its limit and you choose to continue with self-funding, sessions will be charged at the self-funding rate.
The number of sessions needed can differ based on the individual and their specific needs. Some people may require a short-term intervention of about 8 to 12 sessions, while others may need more time to address their challenges and develop coping strategies.
Yes, we provide services for 'young adults', starting at age sixteen. We also offer parenting sessions for younger children. Additionally, we offer assessments for learning difficulties, both for younger children and adolescents.
It's common for people to sense that something is off without knowing exactly what the issue is. Our role is to help you understand your challenges during the assessment session. Our list of treated difficulties isn’t exhaustive, and we may still be able to assist you. Feel free to call for a brief conversation to determine if an assessment session might be beneficial.
It is very common to feel anxious or nervous before meeting with someone to talk about your difficulties for the first time, this is to be expected. You will be put at ease as much as is possible and the sessions will be paced to suit you. You do not have to talk about anything that makes you feel very uncomfortable if you do not want to and this will be respected.
We recognize that the information you share is very personal, and we take its protection seriously. It is standard practice for clinicians to keep notes from sessions. At Mindscape Psychology Clinic we comply with UK data protection laws, and we are fully registered with the Information Commissioner’s Office (ICO).
We are all fully insured and registered with at least one of the professional associations listed below.
We hold up-to-date indemnity insurance and we are ICO compliant.
