Terms & Conditions
Please read these terms and conditions carefully before using this site
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Mindscape Psychology Clinic’s relationship with you in relation to this website.
We recommend that you print a copy of these terms for future reference. If you do not agree to these terms of use, you must not use our site.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Please check this page from time to time to take notice of any changes we made, as they are binding on you.
Who We Are
When we refer to ‘Mindscape Psychology Clinic’, ‘we’, ‘our’ or ‘us’ in these terms and conditions of use:
At Mindscape Psychology Clinic, our practitioners are self-employed and are regulated by their respective regulatory bodies. The service provider shall at all times be the practitioner.
Mindscape Psychology Clinic provides the consulting rooms and administrative services only.
Mindscape Psychology Clinic will not accept liability for any loss or damage resulting from contact or work with the practitioner. The practitioners are all regulated by one or more of the following regulators:
- The Health and Care Professions Council
- The British Psychological Society
- The British Association for Counselling and Psychotherapy
- The British Association for Behavioural and Cognitive Psychotherapies
- The General Medical Council
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
Payments
Refunds and Transfers
Mindscape Psychology Clinic is under no obligation to offer a transfer or refund of any fees paid.
All requests for cancellation/refund or transfer must be put in an email to
General Payment Information and Terms
Mindscape Psychology Clinic operates a pre-payment policy. Therefore, non-insured patients must make payment prior to the appointment. This can be done by phone (details provided in the first session) within 48 hours of booking an appointment slot. If we do not receive payment, your appointment will be offered to another patient. We accept all major debit and credit cards.
Failure to clear any outstanding balances with your clinician at the Mindscape Psychology Clinic will result in referral to a third-party debt collection agency, which may result in additional charges and interest on the balance owed.
It is the patient's responsibility to inform any third party of the payment terms and conditions for your treatment. Mindscape Psychology Clinic is not responsible for organising payments from third party members.
Cancellation Policy
Where possible, we will try and re-arrange a session if you notify us well in advance.
Please note that cancellations must always be made at least 48 hours before the appointment otherwise your due fee will be charged in full.
Please be aware that most insurance companies will not cover cancellation charges. Regardless of whether your health insurance typically covers your treatment, these charges are your responsibility.
In the event that you arrive late for your appointment, please be aware that your session may be shortened to less than 50 minutes, and you will still be required to pay the full session fee under these circumstances.
Appointments can be amended or cancelled by emailing or telephoning your clinician directly.
Please note that while the Mindscape Psychology Clinic may send out confirmation emails and reminder texts for your convenience, the responsibility for appointment attendance remains with the patient.
Paying with Health Insurance
For those patients who intend to claim treatment costs through their insurance company, a valid pre-authorisation code and membership number must be provided to the clinic upon confirming your first appointment. Without a valid pre-authorisation code, the Mindscape Psychology Clinic is unable to request payment from the insurance company and so the patient is liable to cover the cost in full at the time of the appointment.
For all patients receiving treatment under BUPA UK, AXA PPP, Aviva, and Vitality, we require the authorisation code and guarantee of payment from the insurer within 24 hours of booking the appointment.
Should the patient decide to continue with therapy beyond the end of insurance funding, the full fee will be charged. You may wish to contact your insurance company to establish the terms and extent of your cover. This is particularly important if you would not wish to attend therapy in the absence of cover, as in signing this agreement the responsibility to ensure payment is yours and not that of the insurance company.
If an insurance company fails to settle the outstanding fee within 45 days of the visit, it will be the responsibility of the patient to settle the outstanding fee in full as our contract of service is with the patient, not the insurer. Should an insurance company then agree to cover a consultation, the patient would then be reimbursed in full or provided with a receipt of payment.
If there is a shortfall on the charged amount that the insurance company does not cover, this amount is the responsibility of the patient.
It is the responsibility of the patient to be aware of the Terms and Conditions of their insurance policy and to ensure that the provider is willing to cover all sessions booked as rejected invoices will be redirected to the patient.
Site Content
Neither we nor any third parties offer any warranty or guarantee regarding the accuracy, timeliness, performance, completeness, or suitability of the information and materials available on this website for any specific purpose.
We recognize that the information and materials on this site may contain errors or inaccuracies, and we expressly disclaim any liability for such issues to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, and we will not be held liable. It is your responsibility to ensure that any products, services, or information available on this site meet your specific needs. The content provided is not intended as professional advice or a diagnostic tool. You should seek expert advice before acting on any information found here.
We are not responsible for the content of any websites linked to from our site. Such links should not be interpreted as an endorsement of those sites, and we will not be liable for any loss or damage resulting from your use of them.
